Job Summary:

We are hiring a Lead Gallery Host to join our Hyatt Place Lehi team! A Lead Gallery Host ensures every guest is completely satisfied with their stay and supervises the front of house team. Our Lead Gallery Host needs to be customer oriented and willing to go above and beyond to see that all guest needs are met. The Lead Gallery Host is responsible for knowing and training new hosts at the front desk, with banquets, in the restaurant, and at the bar. This person must be highly reliable and punctual, have a flexible schedule, be detail oriented. Reports directly to the GM and AGM.

Responsibilities:

- Supervise front of house team members
- Provide excellent customer service to enhance guest satisfaction
- Provide service recovery in-the-moment to dissatisfied guests
- Answer phone calls and assist with inquiries
- Collaborate with servers and kitchen staff to ensure smooth operations
- Train new team members

Skills:

- Hotel experience at front of house
- Supervisor experience (at least 1 year proven)
- Strong customer service skills
- Proficiency in phone systems and good phone etiquette
- Bilingual skills are a plus

Must hold a valid drivers license.

Must be at least 21 years of age in order to serve alcohol.

Must be able to present/obtain a food handlers permit within three weeks of hire and an alcohol servers permit within one week of hire.

Must be willing to work weekends, evenings and holidays. Sunday availability is required.

Job Type: Full-time required.

Starting wage is $14.00/hour. Opportunity to increase pay to $16/hour at 90 days with stellar performance.

Health, dental and vision benefits for full-time employees after 60 days.

401k contribution and paid time off after one year.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Nights as needed
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you at least 21 years of age?

Experience:

• Hotel experience: 1 year (Required)
• Supervising: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Lehi, UT 84043 (Required)

Work Location: In person